Resume

Senior Product Manager
Product Manager

• Led a 3-year migration of 20+ insurance products, active customers, and payments to a custom back-office system, securing executive investment through custom financial models and directing billing and ledger data migrations through market pivots.
• Cut time to market for new insurance products from 6 to 8 months down to 2 to 6 weeks by defining strict build criteria that balanced speed with long-term architecture.
• Led implementation roadmapping for Germany and France market entry, coordinating finance, insurance, and support teams to hit launch deadlines. Worked directly with carrier partners and Munich Re on product development, legal discussions, and launch readiness.
• Cut customer churn from failed payments by over 80% by analysing transactional data, support tickets and requirements documentation with Python and AI-assisted analysis. Introduced smart payment retries, clearer bad-payer handling with debt collection, and PSP integration improvements to reduce preventable transaction blocks.
• Managed 1 to 2 cross-functional product and engineering teams totaling up to 12 developers, leading roadmap execution across core systems and international expansion.
• Built AI and workflow automation (n8n) that ingests customer messages and triggers system changes automatically, reducing average handling time for support tickets from 12 minutes to 2 minutes.
• Owned Adyen, Stripe, and SEPA Direct Debit integrations across acquisition and portal workflows, building custom chargeback and failed-payment handlers from transaction data.
• Reported directly to the CEO and CPO, participating in the extended management team and quarterly pre-planning.
• Hired and managed developers and interns. Selected and negotiated supplier and vendor contracts.

Deep dive: the back-office migration

Tools: n8n, Claude, Gemini, Copilot, AWS, Zendesk, SendGrid, MessageBird, TigerLab i2go, Contentful, Figma, Sketch, Mendix

Relocated to the United States, May to Aug 2026.

Product Owner

• Led the transition from project delivery to a product-led operating model, shaping a SaaS platform from the company's existing technology and defining its product vision.
• Owned product launches across six international markets, leading insurance products from concept through launch with engineering, compliance, and local market stakeholders.
• Netherlands: built insurance comparison and affiliate marketing tools, plus bind-and-sign flows for direct customers and brokers.
• Germany and Switzerland: led product and IT integration following the acquisition of Knip, acting as Product Owner for the combined platform. Contributed to a digital broker product with Norisbank/Deutsche Bank.
• Chile: built Klare.cl, an online insurance product, owning the purchase flow and customer portal and integrating Flow.cl payment processing.
• Argentina and Brazil: built a data integration platform (with Klimber) connecting Prudential customers to the Vitality wellness program.
• Italy: built Zurich Italy's insurance app (later relaunched as Zurich One).
• Implemented payment flows with Adyen, Mollie, and Flow.cl, alongside legacy SEPA Direct Debit methods, across multiple markets.

Tools: Azure DevOps, Asana, Miro

Account Manager

• Managed relationships with insurance carrier and broker partners before moving into the Product Owner role.

Account Manager Intern

• Managed white-label compare-and-bind insurance funnels and affiliate relations for partner brands. Provided technical support, auditing, and performance management for publisher integrations.

Owner

• Founded and ran an independent IT services company supporting small businesses and consumers with websites, cloud services, and hardware.
• Designed and implemented secure virtual desktop environments and data-handling protocols for a Dutch physical therapy practice, keeping patient data off-premise. The practice passed a subsequent compliance audit by a Dutch health insurer.
• Configured cloud VoIP set-ups for customers, including custom IVR menus.
• Migrated client websites from Magento to WooCommerce.
• Wound down the company in August 2026 upon relocating from the Netherlands.